We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or stay at our hostel in Thailand. This policy is prepared in accordance with the Thailand Personal Data Protection Act B.E. 2562 (PDPA) and other applicable laws.

This website is operated by Wonderland Pai, located in Thailand.
If you have any questions about this Privacy Policy or how we handle your data, you may contact us at:

Alexandre Badon / Volka Bouma

173 Moo 5, T. Mae Teng, A. Pai
J. Mae Hong Son 58130

Phone: +66 61 7959478

E-mail: contact@wonderlandpai.com

We may collect and process the following types of personal data:

a) Information You Provide

• Full name
• Email address
• Phone number
• Nationality
• Passport or ID details (when required by Thai law at check-in)
• Booking details (dates, room type, number of guests)
• Payment-related information (processed securely via third-party providers)
• Messages or inquiries sent through contact forms or email

b) Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring website

This data is collected using cookies and similar technologies.

We collect your personal data for the following purposes:

• To manage and confirm reservations
• To provide accommodation and related services
• To comply with Thai legal requirements (e.g. guest registration)
• To communicate with you regarding your booking or inquiries
• To process payments securely
• To improve our website, services, and guest experience
• To send important service-related information
• For security and fraud prevention

We will not use your data for purposes beyond those stated without your consent.

Under the PDPA, we process personal data based on:

• Your consent
• Contractual necessity (e.g. fulfilling a booking)
• Legal obligations under Thai law
• Legitimate interests, such as improving our services and ensuring security

We do not sell or rent your personal data.

We may share your data only with:

• Booking platforms (e.g. Hostelworld, Booking.com, Agoda)
• Payment service providers
• IT, hosting, and website service providers
• Government authorities when required by Thai law

All third parties are required to handle your data securely and lawfully.

Some service providers may be located outside Thailand.
In such cases, we ensure that appropriate safeguards are in place to protect your personal data in accordance with PDPA requirements.

We retain personal data only for as long as necessary:

• To fulfill the purposes outlined in this policy
• To comply with legal and accounting requirements
• To resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymized.

You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion or anonymization of your data
• Withdraw consent at any time
• Object to certain types of data processing
• Request data portability (where applicable)

To exercise your rights, please contact us using the details above.

Our website uses cookies to:

• Ensure proper website functionality
• Analyze website traffic and performance
• Improve user experience

You can manage or disable cookies through your browser settings. Please note that some features may not function properly without cookies.

We take appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

Despite our efforts, no system can be 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:

Alexandre Badon / Volka Bouma

173 Moo 5, T. Mae Teng, A. Pai
J. Mae Hong Son 58130

Phone: +66 61 7959478 / Email: contact@wonderlandpai.com